Director of Operations – Luxury Residential & Lifestyle Destination

About the role

The Repulse Bay, a prestigious luxury hospitality brand, is seeking a senior leader to direct day‑to‑day operations of its iconic mixed‑use residential and lifestyle destination in Hong Kong.

Key responsibilities

• Lead daily operations across The Repulse Bay, including Estate Management, The Club, Security and Risk, Resident Engagement, Health and Hygiene, public areas and guest‑facing touchpoints.
• Support the Managing Director in translating the property’s business plan into clear operating priorities, departmental actions and performance measures.
• Improve the resident, tenant, member and customer journey by identifying service gaps, strengthening engagement, supporting service recovery and ensuring visible management presence.
• Oversee operational readiness for events, activations, renovations, tenant works, facilities maintenance and other complex‑wide initiatives.
• Maintain strong oversight of security and risk, fire and life safety, health and hygiene, licensing, statutory compliance, emergency preparedness and business continuity requirements.
• Partner with Estate Management, Technical Services and Finance on preventive maintenance, asset condition, operational budgets and capital expenditure planning.
• Drive operational efficiency, productivity and cost discipline while maintaining premium service standards.
• Lead, coach and develop operational teams, strengthening accountability, engagement, service culture and cross‑functional collaboration.

Required profile

• Degree or above in Hospitality Management, Business Administration, Real Estate, Property Management or a related discipline.
• Minimum 15 years’ experience in service‑led operations, property management, hospitality, residential, club, resort, theme park or luxury customer‑facing environments, including at least 6 years in a senior operations leadership role.
• Strong knowledge of luxury property, hospitality or mixed‑use asset operations, including service delivery, estate and facilities management, customer experience, operational risk, compliance, budgeting, resource planning and vendor management.
• Excellent interpersonal, communication and stakeholder management skills.
• Fluent English required; Cantonese or Putonghua an advantage.
• Ability to work outside standard office hours when required.