Guest Engagement Officer
Nina Hospitality · Kowloon
Job description
About the role
The Guest Engagement Officer is the first point of contact for guests at Nina Hotel Kowloon East. You will manage check‑in and check‑out processes, respond to guest enquiries, and promote hotel facilities to enhance the guest experience and drive revenue.
Key responsibilities
- Greet and welcome guests using courteous language.
- Handle registration, verify bookings, and confirm arrival details.
- Introduce hotel facilities and promotional packages, applying upselling techniques.
- Assign rooms based on special requests, VIP status, and guest preferences.
- Explain deposit policies, collect deposits, and issue room keys.
- Assist with any additional projects or duties assigned by supervisors.
Required profile
- Diploma or degree in Hotel Management or a related field.
- Strong command of spoken and written English and Chinese.
- Customer‑focused attitude with excellent communication skills.
Required skills
- Knowledge of Epitome PMS (preferred).
- Proficiency in Microsoft Word, Excel, and PowerPoint.
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Published 1 month ago
Expires 1 week from now
47 views · 0 interested
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Nina Hospitality
Kowloon