Guest Engagement Officer
Nina Hospitality · Kowloon
Job description
About the role
The Guest Engagement Officer is the first point of contact for guests at Nina Hotel Kowloon East. You will manage check‑in and check‑out processes, respond to guest enquiries, and promote hotel facilities to enhance the guest experience and drive revenue.
Key responsibilities
- Greet and welcome guests using courteous language.
- Handle registration, verify bookings, and confirm arrival details.
- Introduce hotel facilities and promotional packages, applying upselling techniques.
- Assign rooms based on special requests, VIP status, and guest preferences.
- Explain deposit policies, collect deposits, and issue room keys.
- Assist with any additional projects or duties assigned by supervisors.
Required profile
- Diploma or degree in Hotel Management or a related field.
- Strong command of spoken and written English and Chinese.
- Customer‑focused attitude with excellent communication skills.
Required skills
- Knowledge of Epitome PMS (preferred).
- Proficiency in Microsoft Word, Excel, and PowerPoint.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Hong Kong.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 month ago
Expires 1 week from now
46 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Nina Hospitality
Kowloon