Technical Project Manager (Artificial Intelligence)

About the role

We are seeking a Technical Project Manager to lead customer‑facing implementation and professional services projects for our AI‑enabled SaaS platform. You will own the delivery from initiation through go‑live, adoption and closure, ensuring successful outcomes for enterprise customers.

Key responsibilities

• Build and manage detailed project plans, schedules, workstreams, dependencies, risks and issue logs.
• Lead customer meetings, status updates, steering committees and executive‑level communications.
• Identify delivery risks early, drive resolution plans and coordinate escalations across customer and internal stakeholders.
• Partner with Product, Engineering, Solutions and Customer Success to translate customer needs into clear delivery plans.
• Coordinate technical discovery, configuration, migration, testing, rollout and handover activities.
• Bridge business, project and technical conversations with both customer and internal teams.
• Maintain strong internal alignment across Sales, Success, Product, Engineering and Professional Services.
• Help deliver enterprise outcomes that support retention, expansion and long‑term product adoption.

Required profile

• 5+ years managing customer‑facing software, IT or professional services projects.
• Experience delivering projects for external enterprise customers, preferably in SaaS, construction technology, enterprise software, consulting or systems integration.
• Strong understanding of software delivery lifecycles, implementation methodologies and agile or hybrid project management approaches.
• Excellent customer‑facing communication skills, including executive status reporting and handling difficult stakeholder conversations.
• Fluency in English and Cantonese.