Ticketing Special Duties Officer - URBTIX

About the role

GBA HR Ltd. is recruiting a Ticketing Special Duties Officer for the URBTIX ticketing system, a large-scale public-facing platform. The role is pivotal to the operational excellence and strategic development of the system and offers exposure to arts administration and IT project coordination. It is based in Tsim Sha Tsui, Kowloon, with a 12-month contract from 5 October 2026 to 4 October 2027.

Key responsibilities

• Work with the system contractor after implementation: research new features, produce performance analysis reports and consolidate recommendations for system improvement.
• Monitor operational issues during new feature rollouts, check event set-ups internally and report irregularities to the contractor.
• Perform event set-up works regularly and manage ticketing services for URBTIX users, including E-tickets, seat reservations, complimentary tickets and enquiries from event presenters.
• Support event presenters with publicity on the website and coordinate refunds between them and the contractor.
• Collate sales figures, analyse patron behaviour and compile accounting statistics.
• Act as Duty Manager during non-office hours, weekends and public holidays, and carry out other assigned duties.

Required profile

• Hong Kong permanent resident.
• Bachelor's degree from Hong Kong or equivalent.
• Level 3 or above in Chinese and English in HKDSEE or equivalent.
• Good interpersonal and supervisory skills, customer-oriented and detail-minded.
• At least 3 years of full-time experience, preferably in arts administration or IT.
• At least 1 year of hands-on experience operating a computerised ticketing system for event setup and handling service requests.

Required skills

• Proficiency in spoken and written Chinese and English, and typing in both languages.
• Good computer knowledge and MS Office and Photoshop.

Working hours are 8.8 hours per day (including a one-hour meal break), 9:30am to 6:18pm, with evening, Saturday, Sunday and public holiday shifts. The salary is HK$1,073.60 per working day. An interview and/or written test may be required.