Contact Centre Officer - Consumer Banking

About the role

DBS is hiring a Senior Officer/Officer, Specialist for its Contact Centre within Consumer Banking, based at Two Harbour Square in Kwun Tong. The role sits in Group Operations, which manages the bank's operational processes across its banking delivery channels, and focuses on productivity, quality, control, technology, people capability and innovation. The position is full time and regular.

Key responsibilities

• Provide exceptional customer service and support to clients through phone, email and chat
• Assist clients with banking inquiries, transactions and account-related matters
• Proactively identify client needs and offer suitable solutions and recommendations
• Maintain accurate and detailed records of client interactions and transactions
• Work with cross-functional teams to deliver seamless service and resolve client issues
• Keep product and service knowledge up to date so clients receive accurate information
• Follow all relevant policies, procedures and regulatory requirements

Required profile

• At least 1-2 years of experience in a customer service or contact centre role, preferably in banking or financial services
• Strong communication and interpersonal skills, able to deal with clients from diverse backgrounds
• Good problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and adapt to changing priorities
• Commitment to continuous learning and professional development

Required skills

• Proficiency with computer applications and software, including customer relationship management (CRM) systems

The employer offers a competitive salary and benefits package and describes a dynamic environment that supports development and recognises achievements.