Telemarketing Sales Officer, Consumer Banking

About the role

DBS Consumer Banking Group, the leading bank in Asia, is hiring a Telemarketing Sales Officer in its Consumer Banking Group. The role involves driving sales and customer acquisition through outbound calls, converting leads into onboarding customers and working with the marketing team on targeted campaigns. The position is based at Two Harbour Square, is full-time and regular.

Key responsibilities

• Develop and execute telemarketing strategies to drive sales and customer acquisition for the Consumer Banking Group.
• Engage with potential customers through outbound calls, explaining products and services and identifying their financial needs.
• Achieve and exceed sales targets by converting leads into successful customer onboarding.
• Maintain high customer satisfaction by answering inquiries and addressing concerns.
• Collaborate with the marketing team on targeted campaigns for new customer segments.
• Monitor and analyse sales performance data to improve productivity.

Required profile

• Minimum 2-3 years of experience in a telemarketing or sales role, preferably in banking or financial services.
• Track record of achieving sales targets and delivering good customer service.
• Ability to work in a fast-paced, target-driven environment and adapt to changing market conditions.

Required skills

• Strong communication and interpersonal skills.
• Proficiency in CRM systems and data analysis tools.
• Problem-solving and decision-making skills.