Contact Centre Officer - Trade, Cash & Corporate Banking

About the role

dbs is hiring a Contact Centre Officer in its Technology and Operations function, based in One Island East. The team manages the bank's operational processes across its banking delivery channels, and this role delivers service to internal and external customers on Trade, Cash and Corporate banking products.

Key responsibilities

• Deliver consistent excellent inbound or outbound service by telephone or other non-phone means to internal and external customers
• Understand customers' needs and provide appropriate solutions, including advisory service and insight
• Solicit customer feedback and identify problem trends for improvement actions
• Record, track and coordinate the resolution of all customer queries and feedback
• Handle ad-hoc projects or customer issue analysis

Required profile

• Degree or diploma holder
• Experience serving Trade, Cash or Corporate Banking customers preferred
• Good telephone manner with attentive listening and good communication skills
• Spoken and written English and Chinese

Required skills

• Proficiency in Microsoft Office applications
• Knowledge of the Finacle system is a plus

The position is full time and regular. Only shortlisted candidates will be notified.