Customer Service Executive

About the role

The Customer Service Executive will be the primary point of contact for our customers, delivering high-quality support across phone, email and chat. You will help maintain satisfaction levels and contribute to the continuous improvement of our service standards.

Key responsibilities

• Provide excellent customer service through multiple communication channels.
• Handle customer enquiries promptly and accurately.
• Maintain and enhance overall customer satisfaction.
• Assist in delivering product and service training to customers when required.
• Perform additional customer-service duties as requested by the team.

Required profile

• Post-secondary degree.
• At least three years of customer-service experience, preferably in logistics or e‑commerce.
• Strong communication, interpersonal and problem‑solving abilities.
• Good command of spoken and written English, Cantonese and Mandarin; fluency in English and Mandarin is a plus.
• Fast and accurate Chinese typing.
• Pro‑active, team‑oriented attitude.

Required skills

• Proficiency with Microsoft Word and Microsoft Excel.
• Competent use of email and other IT systems.
• Fast and accurate Chinese typing.