Head of Claims Advocacy, Hong Kong & Macau

About the role

Marsh Risk is looking for a Head of Claims Advocacy to join its Claims Advocacy team, based in Hong Kong. The role covers complex negotiations with insurers, tender and RFP responses for major clients, and leads claims operations strategy and efficiency across Hong Kong and Macau.

Key responsibilities

• Manage or supervise complex negotiations with insurers to secure the best possible claim outcomes for clients.
• Lead the claims element of tender and RFP responses for major clients and prospects.
• Partner with regional and country leadership to design and execute new revenue models for claims advocacy.
• Oversee implementation of role-cost-location alignment through workflow management systems, working closely with the Kuala Lumpur servicing center.
• Design, evaluate and approve operational controls aligned with Marsh Global standards.
• Drive claims processing efficiency across the region, including claims fast-tracking between clients, insurers and adjustors.
• Resolve escalated claims issues of high complexity affecting direct reports and escalate further when needed.
• Provide strategic guidance on regulatory and market imperatives for Hong Kong and Macau, and maintain strong relationships with regional and country advocacy teams.

Required profile

• University or college graduate; business, insurance, legal or other relevant degree preferred.
• At least 15 years of relevant experience in insurance across multiple product lines is essential.
• Experience working with large corporate accounts.
• Qualification in ANZIIF or ACII is preferable.
• Strong communication and presentation skills, and ability to build strong relationships with major market partners.
• Fluency in English and Chinese (Cantonese).

Required skills

• Solid insurance brokerage, account management, servicing and sales skills.
• Claims advisory management.
• Proficiency in PC applications including Word, Excel and PowerPoint.

What we offer

• Professional development opportunities and supportive leaders.
• A vibrant, inclusive culture with a range of career opportunities.
• Benefits and rewards to support well-being.
• Hybrid work, with at least three days per week in the local office or onsite with clients.