Onsite AV Support Technician

About the role

The AV Technician will be based at a client site in Hong Kong and work closely with AVI‑SPL’s APAC teams to deliver onsite and remote event support. The role involves maintaining fully integrated conference rooms, boardrooms and large multi‑divisible spaces while acting as an extension of the customer’s team.

Key responsibilities

• Operate, test and troubleshoot all AV and integrated conference‑room equipment, updating status in ServiceNow.
• Provide remote technical audio/video support for video‑conference systems and webcasting platforms.
• Monitor customer environments, triage inbound tickets and escalate issues as needed.
• Schedule and produce webcast events, including self‑service booking and live production.
• Collaborate with the customer’s APAC team to maintain equipment and support the user community to high‑quality standards.

Required profile

• Associate degree or equivalent experience.
• 1–2 years of AV/video‑conferencing/webcasting experience.
• Valid driver’s license meeting AVI‑SPL standards and ability to work after‑hours/weekends.
• Physical ability to climb ladders and lift AV equipment.

Required skills

• Experience with meeting platforms such as Zoom and Microsoft Teams.
• Knowledge of AV control systems (AMX, Crestron, Extron, Biamp, ClearOne).
• Familiarity with ServiceNow ticketing.
• Intermediate PC troubleshooting.
• Understanding of ProAV solutions and video‑conferencing endpoints.

What we offer

• Medical benefits including vision and dental coverage.
• Paid holidays and a dynamic company culture.
• Training and professional development opportunities.
• Equal‑opportunity employment in an inclusive environment.