Contact Centre Specialist - Consumer Banking

About the role

DBS is recruiting a Contact Centre Specialist for its Consumer Banking team, based at Two Harbour Square in Kwun Tong. The role sits within Technology and Operations, which manages the bank's operational processes across its banking delivery channels. It is a regular, full-time position.

Key responsibilities

• Provide exceptional customer service and support to clients through effective communication and problem-solving.
• Handle a wide range of customer inquiries, requests and complaints professionally and efficiently.
• Collaborate with cross-functional teams to ensure smooth service delivery and customer satisfaction.
• Keep product and service knowledge up to date so customers receive accurate information.
• Identify and escalate complex issues to the right teams for resolution.
• Maintain accurate records of customer interactions.
• Contribute to process improvements and best practices within the contact centre.

Required profile

• At least 3 years of experience in a customer service or contact centre role.
• Strong communication and interpersonal skills, able to deal with customers from diverse backgrounds.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Commitment to excellent customer service and a positive attitude.
• Ability to work collaboratively with cross-functional teams.

The hiring process is subject to the Mandatory Reference Checking Scheme, and only shortlisted candidates will be contacted.