Global Director of RB&E Commercial Performance

About the role

Mandarin Oriental Hotel Group is seeking a strategic, data‑driven leader to steer the global commercial performance of its Restaurants, Bars & Experiences (RB&E) portfolio. Based at the corporate office in London or Hong Kong, you will shape revenue growth, profitability and technology adoption across the brand.

Key responsibilities

• Lead the global commercial performance agenda for RB&E, accountable for revenue and margin outcomes.
• Develop and implement worldwide revenue management, forecasting and performance frameworks.
• Drive commercial insights, reporting and analytics to enable rapid decision‑making.
• Own the global RB&E systems strategy, including CRM, reservations, POS, guest engagement and AI‑enabled solutions.
• Direct the performance marketing strategy, ensuring agency performance, campaign effectiveness and ROI.
• Partner with regional operations, finance, technology and other stakeholders to identify and roll out best practices.
• Create standardized commercial playbooks, reporting tools and performance management systems while allowing market flexibility.
• Build and mentor a high‑performing team, shaping the future structure of the function.

Required profile

• Bachelor’s degree in Business, Commerce, Economics, Finance or related field.
• Minimum 8 years of experience in strategic global roles within luxury hospitality, F&B, consulting or commercial performance.
• Proven track record in revenue growth, forecasting, analytics and business transformation.
• Strong financial modelling, P&L management and commercial decision‑making expertise.
• Experience with technology platforms, digital transformation, data analytics and AI solutions.
• Excellent stakeholder management and ability to influence across regions.
• Demonstrated leadership, team development and change‑management capabilities.

Required skills

• CRM systems
• Point‑of‑Sale (POS) platforms
• AI‑enabled solutions
• Data analytics
• Performance marketing
• Digital marketing and paid media
• Financial modelling
• P&L management
• Revenue forecasting

What we offer

• Learning & Development programmes tailored to career stages.
• MOstay programme with complimentary nights and discounted rates worldwide.
• Health & wellness benefits, including a variety of wellness programmes.
• Retirement plans varying with length of service and role.