Regional IT Support Specialist (APAC)

About the role

We are seeking a Regional IT Support Specialist to deliver first‑ and second‑level technical assistance across our APAC offices. The role combines hands‑on troubleshooting, asset management, and user onboarding while travelling regularly to ensure consistent service quality.

Key responsibilities

• Provide desktop, laptop, mobile, printer, telephony, and collaboration platform support.
• Log, diagnose, and resolve incidents and service requests via the ITSM tool, keeping users informed.
• Support conference‑room AV equipment, video‑conferencing systems, and workplace collaboration solutions.
• Maintain accurate documentation, knowledge‑base articles, and incident records.
• Enforce information‑security policies, user‑access controls, and identity verification procedures.
• Manage the full IT‑asset lifecycle: procurement coordination, deployment, inventory, maintenance, refresh, and secure disposal.
• Assist with employee onboarding and off‑boarding, including device provisioning and technology training.
• Collaborate with infrastructure, security, and application teams on upgrades, testing, and projects.
• Travel regularly across APAC offices to provide onsite support and equipment refreshes.

Required profile

• Minimum 5 years of IT support experience in a multinational or professional‑services environment.
• Strong knowledge of Microsoft Windows, Microsoft 365, and advanced Microsoft Word.
• Experience with virtual‑desktop and remote‑access technologies such as Citrix.
• Familiarity with enterprise applications, document‑management, PDF, and collaboration tools.
• Working knowledge of Active Directory, Microsoft Exchange, user‑account administration, distribution lists, and mobile‑device management.
• Proven ability to troubleshoot hardware, image devices, and manage replacements.
• Excellent communication skills; fluency in English required, Mandarin and Cantonese highly desirable.
• Willingness to travel frequently within APAC and work outside standard business hours when needed.

Required skills

• Microsoft Windows
• Microsoft 365
• Microsoft Word
• Citrix (virtual desktop/remote access)
• Active Directory
• Microsoft Exchange
• Mobile device management
• Desktop and laptop hardware support
• Imaging and deployment tools

What we offer

• Permanent employment with competitive salary, bonus potential, and comprehensive medical benefits.
• Opportunities to work across multiple APAC locations and engage with a global professional‑services firm.