Senior Manager, Account Management

About the role

We are seeking a Senior Manager to lead account management for strategic and specialty accounts in Hong Kong. The role combines strategic planning, business management, and consumer experience to drive growth and market share for a premium marketplace.

Key responsibilities

• Develop and monitor sales strategies, business plans and monthly revenue targets for strategic accounts.
• Drive marketplace performance by optimizing sell‑in, sell‑through, promotions, inventory and pricing metrics.
• Lead a team of sales managers and representatives, coaching them to meet retail KPIs such as traffic, conversion rate, units per transaction and average unit retail.
• Design and execute data‑driven promotion and markdown plans to maximize sell‑through and margin health.
• Manage premium consumer experience through service excellence training and store renovation projects.
• Develop customized assortment and merchandising plans, and define store segmentation frameworks across mono‑brand and multi‑brand partners.
• Act as principal contact for strategic accounts, cultivating relationships with senior management and landlords.

Required profile

• Bachelor’s degree with at least 15 years of relevant experience, preferably in athletic or fashion retail.
• Proven track record managing account sales teams and delivering revenue growth.
• Excellent communication skills in Cantonese, English and Mandarin.
• Strong negotiation ability for complex retail agreements and cross‑functional influence.
• High interpersonal acumen, collaborative orientation and ability to operate in ambiguous environments.