E-commerce Assistant

About the role

As an E‑commerce Assistant you will support the day‑to‑day operations of APM Monaco’s online retail channels, ensuring a seamless shopping experience across seven websites, a mobile app and multiple languages. You will work closely with merchandising and marketing teams to keep product information accurate, optimise discovery tools and contribute to seasonal campaigns.

Key responsibilities

• Create and manage product listings and landing pages on the e‑commerce platform, maintaining accurate titles, descriptions, images and fields in up to 15 languages.
• Synchronise product data between the PIM system and Shopify, ensuring consistency and up‑to‑date information.
• Coordinate human QA to verify AI‑generated content for accuracy, grammar, compliance and technical correctness before publishing.
• Assist in optimising website and app navigation, filters, on‑site search, product recommendations and cross‑selling.
• Maintain the e‑commerce website and app, guaranteeing translated, current and functional content.
• Support the implementation of seasonal campaigns and localisation efforts.
• Research industry trends, competitor offerings and customer preferences to inform e‑commerce decisions.
• Analyse heatmaps, screen recordings and sales data to provide A/B test recommendations and address issues.
• Gather and analyse customer feedback to identify opportunities for improving the shopping experience.
• Handle ad‑hoc tasks and projects as assigned.

Required profile

• Degree holder in Business or a related discipline.
• Previous experience in e‑commerce operations or website coordination.
• Proactive, self‑motivated, organised and detail‑oriented.
• Ability to multitask in a fast‑paced environment.

Required skills

• Shopify Plus
• Microsoft Office (Excel, Word, PowerPoint)

What we offer

• Global, dynamic team with diverse workforce.
• Growth opportunities and professional development support.
• Collaborative culture with open communication.
• Comprehensive benefits: medical coverage, paid holidays and generous employee discounts.