Facilities Assistant – Site Gatekeeper & Operations Coordinator

About the role

The Facilities Assistant acts as the primary gatekeeper of the site, ensuring smooth daily operations and a welcoming environment for visitors. Working closely with security guards, receptionists and tea attendants, you will uphold high standards of service and safety across the premises.

Key responsibilities

• Coordinate preventative maintenance and repairs for building systems and office equipment.
• Schedule regular cleaning services and monitor their performance.
• Monitor CCTV systems, conduct routine checks and arrange maintenance as needed.
• Manage visitor access, maintain logs and ensure proper documentation for clients, contractors and vendors.
• Serve as a backup receptionist, providing a professional first impression for guests.
• Identify cost‑saving opportunities and suggest improvements to operational standards.
• Follow established escalation and incident‑reporting procedures during emergencies.

Required profile

• Excellent spoken and written communication skills in English and Chinese.
• Ability to work independently while coordinating with multiple stakeholders.
• Strong attention to detail and a proactive approach to problem‑solving.

Required skills

• CCTV system monitoring and basic troubleshooting.
• Office equipment maintenance (printers, copiers, etc.).