Head of Claims Advocacy, Hong Kong & Macau

About the role

Marsh Risk is looking for a senior leader to head its Claims Advocacy team for Hong Kong and Macau. Based in Hong Kong, you will drive complex negotiations, shape claims processes and develop new revenue models.

Key responsibilities

• Manage and supervise complex insurer negotiations to achieve optimal claim outcomes for clients.
• Lead claims insertion and respond to tenders/RFPs for major clients and prospects.
• Partner with regional and country leadership to innovate and execute new revenue models for claims advocacy.
• Oversee workflow management systems to align role, cost and location across the country.
• Design, evaluate and improve claims operations processes, driving efficiency and change management.
• Maintain strong relationships with regional advocacy teams and provide strategic regulatory guidance for Hong Kong and Macau.

Required profile

• University or college graduate, preferably in business, insurance, legal or related fields.
• At least 15 years of relevant insurance experience across multiple product lines, including large corporate accounts.
• Strong communication, presentation and relationship‑building skills.
• Fluency in English and Cantonese.

Required skills

• Proficient in Microsoft Word, Excel and PowerPoint.

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive, vibrant culture with a focus on impact for colleagues, clients and communities.
• Hybrid work model with at least three days per week onsite.