IT Infrastructure & Operations Manager

About the role

The bank is looking for an experienced IT Infrastructure & Operations Manager to oversee the reliable, secure and efficient delivery of technology services across the country. The role covers core infrastructure, workplace technology, service operations and key suppliers, and is a hands-on leadership position requiring strong technical knowledge and the confidence to lead stakeholders through incidents and service improvements.

Key responsibilities

• Manage core infrastructure platforms (networks, servers, storage, data centres) for high availability, resilience and performance
• Oversee enterprise networking services (LAN/WAN, SD-WAN, DNS/DHCP, firewalls) and telecommunications and collaboration services (SIP, VoIP, workplace collaboration tools)
• Maintain IT asset and equipment records, coordinate printer services with global suppliers and local vendors, and manage workstation deployment, replacement and upgrades
• Support applications used by colleagues with the Helpdesk and technology teams, and ensure incidents are owned, resolved, documented and reported
• Administer and support clearing systems in line with operational, security and control requirements
• Manage technology vendors and contracts (telecoms carriers, managed service providers, licensing and procurement partners), monitor supplier performance and lead service reviews
• Contribute to operational resilience, service improvement and risk and control management, and act as incident leader when required

Required profile

• Practical experience in IT infrastructure and service operations, ideally in a complex, regulated or multinational organisation
• Experience managing printers, hardware suppliers and local service vendors
• Demonstrable vendor, contract, licensing and procurement management experience
• Strong stakeholder-management and communication skills, able to work across technical and business teams
• Ability to prioritise, stay calm under pressure and resolve issues at pace
• Experience with clearing systems is advantageous

Required skills

• Enterprise networking: LAN/WAN, SD-WAN, DNS/DHCP, firewalls
• Telecommunications and collaboration technologies: SIP, VoIP
• Workstation lifecycle management, IT asset management and end-user support
• Practical understanding of ITIL and service management principles
• Incident management and accurate service reporting

Flexible and alternative ways of working, including working from home and different hours, are supported where possible. Applications are made through the bank's careers site using reference number 60990.