Office Technology Specialist (Asia)

About the role

The Office Technology Specialist (Asia) supports Cooley’s Technology department by ensuring that all office‑based hardware and related services run smoothly. Working under direct supervision, the specialist provides on‑site technical assistance, manages equipment inventory, and collaborates with senior staff to resolve complex issues.

Key responsibilities

• Create and resolve tickets for hardware, software, telephone, mobile device and peripheral problems.
• Provide second‑line support, isolate issues, and escalate to senior technicians when needed.
• Set up and break down computers, printers, scanners, phones and other equipment for office moves and projects.
• Install, configure and maintain desktop, laptop and telephone systems following firm‑defined processes.
• Maintain and troubleshoot PC peripherals, AV equipment, and video‑conferencing systems.
• Resolve wireless connectivity issues for internal and external users.
• Coordinate hardware and software repairs with vendors.
• Assist HR and Facilities with ergonomic equipment provisioning.
• Enter and manage data in inventory databases, tracking moves, adds, changes and change forms.
• Support conference‑room AV setup and remote trial or conference technical needs.

Required profile

• Experience providing on‑site technical support in a corporate environment.
• Ability to work with a ticketing system to log, track and resolve incidents.
• Strong troubleshooting skills for both hardware and software issues.
• Comfortable collaborating with HR, Facilities and senior technology staff.

Required skills

• Windows desktop and laptop configuration.
• Installation and maintenance of printers, scanners and other PC peripherals.
• Telephone and mobile device setup and support.
• AV equipment operation and video‑conferencing system management.
• Wireless networking troubleshooting.
• Use of inventory and asset‑tracking databases.
• Experience with user‑experience monitoring tools.