Client Partner

About the role

The Client Partner is a hybrid role focused on nurturing and growing existing customer relationships while also identifying and developing new business opportunities. The person will own the health, retention and growth of a portfolio of clients, helping them get maximum value from their investment with Integral Ad Science (IAS). Beyond account management, the role builds strategic relationships with advertising agencies and looks for opportunities to expand clients.

Key responsibilities

• Own and manage relationships for a portfolio of IAS clients, acting as their primary point of contact and trusted advisor.
• Develop and run account plans to secure client retention, satisfaction and growth, and proactively pursue upselling and cross-selling of the IAS product suite.
• Understand clients' goals and challenges so they achieve their desired outcomes with IAS solutions.
• Prepare and lead regular business reviews (QBRs) with clients, presenting performance metrics, insights and recommendations.
• Monitor client health, identify risks and put in place mitigation plans to protect long-term partnerships.
• Act as the client's champion within IAS, feeding feedback to the Product team to help shape the product roadmap.
• Identify and engage potential partners and brands, and build relationships with agency partners to bring new revenue through the agency channel.
• Deliver training, share industry trends and provide thought leadership to agency partners and clients.

Required profile

• Proven experience in a client-facing role such as Customer Success, Account Management or Strategic Partnerships within an agency, trading desk or ad tech company.
• Service-oriented mindset with a strong commercial sense and good knowledge of AdTech, SaaS or MarTech ecosystems.
• Experience managing, consulting and negotiating with clients and/or agency partners, with a track record of retaining and growing a portfolio.
• Ability to work independently and in a collaborative team, in a fast-paced, entrepreneurial, rapidly growing environment, and to be hands-on with operational tasks.

Required skills

• Strong analytical skills: analysing data, spotting business questions and turning them into actionable recommendations.
• Exceptional organisational skills: managing multiple projects, priorities and stakeholders.