Manager - Commercial Operations (KYC)

About the role

Moody's is hiring a Manager-Commercial Ops in Hong Kong to lead a KYC sub-team within its Commercial Operations team. The team supports customer onboarding and regulatory compliance across the APAC region, working with Relationship Management, Sales, Legal and Compliance. The role reports to the VP of Commercial Operations.

Key responsibilities

• Lead the KYC sub-team and oversee day-to-day customer due diligence across APAC, ensuring adherence to AML/KYC policies and procedures.
• Oversee due diligence for new and existing customers, including risk assessments, periodic reviews and enhanced reviews for high-risk cases.
• Collect, review and maintain complete KYC information and supporting documents with customers and internal teams.
• Review and resolve screening alerts, KYC issues and documentation exceptions, escalating significant matters when needed.
• Manage case quality, service levels and team performance, including workload, ageing, errors and timely completion.
• Coach and develop team members in KYC knowledge, analysis and decision-making.
• Act as the operational contact for KYC matters across Commercial, Relationship Management, Legal and Compliance, seeking guidance from Compliance on policy and regulatory interpretation.
• Provide regular management reporting and support audits, regulatory examinations and Compliance testing.
• Drive process and reporting improvements, contribute business requirements and user testing for system enhancements, and support regulatory change implementation with Compliance.
• Maintain KYC procedures and deliver operational training to KYC and Relationship Management teams.
• Support Sales and other stakeholders to improve customer experience and operational efficiency, and perform other assigned tasks.

Required profile

• At least 5 years of relevant experience in AML customer due diligence and financial services, with team leadership and people management responsibilities.
• Experience in a checker or quality assurance role within AML/KYC, reviewing due diligence cases for accuracy, completeness and adherence to procedures.
• Strong knowledge of AML/KYC, customer due diligence and APAC regulatory requirements; credit ratings or capital markets knowledge is an advantage.
• Fluency in English and Mandarin required; Korean is an advantage.
• Minimum undergraduate degree, preferably in Finance, Accounting, Business or Economics.

Required skills

• Strong analytical, research, investigation and problem-solving skills with attention to detail.
• Written and verbal communication, negotiation and stakeholder management.
• Strong working knowledge of Excel for case tracking and reporting, and PowerPoint for management updates.
• Ability to work independently and collaboratively across locations and cultures.
• An interest in AI tools to support workflow is an advantage; prior experience with AI tools is desirable.